Registration and Eligibility

In order to be eligible for County Connection LINK service, it must be determined that you are eligible for paratransit services under the Americans with Disabilities Act (ADA). A person can be found to be ADA paratransit eligible for all or for some of their transit trips, based on the individual's specific condition(s).

To apply for ADA paratransit eligibility and County Connection LINK service, you may come to the County Connection's Transportation Center at the Walnut Creek BART station, 220 Ygnacio Valley Road, Walnut Creek, or call 676-7500 and have the application materials sent to you.

After receipt and review of your application, you may receive a telephone call for additional information, your application may be sent to the professional you have indicated on your application, and you may be asked to come to the County Connection offices for an in-person interview.

You will be notified by mail of your eligibility status within 21 days of receipt of your completed application. The guiding principle for ADA paratransit eligibility is the inability to independently use the fixed-route transit due to a disability or a health related condition.

Once you have been determined eligible for ADA paratransit services by County Connection LINK, you will also be eligible to use other ADA paratransit services throughout the Bay Area. For more information, please call 676-1976 ext. 601 or 608. 

Please Note: A photo ID certifying your ADA paratransit eligibility is not required when using the County Connection LINK services; however, it may be required when using paratransit services outside the San Francisco Bay Area. If you will be traveling or you would like to obtain a discount on County Connection fixed-route buses, please visit our offices at the Walnut Creek BART station, 220 Ygnacio Valley Rd., Walnut Creek, Monday-Friday, 7:00 a.m. to 5:00 p.m. Staff will take your photo and an ID card will be mailed to you.

You will be happy to know that you may obtain a reduced fare on fixed-route buses by presenting: your ADA paratransit eligibility letter, your Documentation of ADA paratransit eligibility form (both of these items were mailed to you when you were certified), or your ADA paratransit eligibility ID card.