Frequently Asked Questions
What is the ADA?
The ADA is the Americans with Disabilities Act, a civil rights law passed in 1990 that guarantees Americans with disabilities full and equal access to services and accommodations.
I’m a senior. Am I automatically eligible for LINK service?
No. Eligibility for service is based on an individual’s inability to use regular bus service because of a disability or health related condition.
What must I do to be able to use LINK service?
Call 676-7500 to obtain an ADA application or download from our website (www.cccta.org). Complete and submit the application and you will be notified if you qualify for the service.
Once I am determined eligible for the service, am I
eligible for life?
No. Eligibility is granted for a maximum of three years. You will be notified 3 months before your eligibility expires so you have plenty of time to renew.
Sometimes the driver picks up or drops off other riders
before he drops me off. Why doesn’t he just bring me to my destination?
Paratransit is a shared ride system. In order to provide as many trips as possible, trips are scheduled in the most efficient manner possible.
Sometimes I see another van with only one person on it at the same destination I am traveling to. Why weren’t both passengers placed on the same van?
Trip scheduling is a complicated process. Due to differing pick up or drop off locations/times, it is not always possible to take riders to the same location on the same van.
Are discounted fares available for LINK service?
No. Paratransit service is expensive to provide. The $4.00 fare covers only a small portion of the actual cost.
Why is some service available only within 3/4 of a mile of regular bus service?
County Connection LINK follows the guidelines of the Americans with Disabilities Act (ADA). According to the ADA, service must be provided within 3/4 of a mile of fixed-route bus service. At most times, County Connection LINK provides service to eligible persons for trips within 1-1/2 miles of the fixed-route service.
I live on a hill where there is no bus service. Because of this, am I eligible for County Connection LINK?
Eligibility is based on an inability to use fixed-route bus service. If you have a disability or a health related condition that would prevent you from using the bus even if it were in your area, then you may be eligible for the service. You would need to complete an application for ADA paratransit service stating the health condition that prevents you from using regular bus service. However, your trip must begin and end within 1-1/2 miles of a bus route.
I would like to try to use the bus that stops near my home, but I’m afraid that I won’t know how to use it. Can you help me learn to use the regular bus?
Yes! The County Connection provides free “How to Ride the Bus” training for individuals who would like assistance with planning or actually taking a fixed-route bus trip. Please call our office at 680-2066 or 680-2067.