Eligibility Appeals Process
If you disagree with the conditions of your ADA paratransit eligibility, or if you have been denied paratransit eligibility, you have the right to appeal the decision.
To do so, you need to send a brief letter within 60 days of the decision, stating your reasons for the appeal to: LINK Eligibility Appeals, The County Connection, 2477 Arnold Industrial Way, Concord, CA 94520.
Once we receive the letter, an appeals panel will be assembled to hear your appeal. The appeals board will render a final, written decision within 30 days of hearing your appeal.
The appeals panel consists of at least 3 persons, including one “peer” to the applicant (likely a volunteer representative from County Connection’s Accessible Services Committee or the Contra Costa Paratransit Coordinating Council), one applicable professional expert, and one staff member from the County Connection, NOT involved in the original review of your application.
The appeals process will include a meeting between you (or someone on your behalf) and the appeals board, and the possibility of a functional and/or cognitive testing procedure.
You may bring anyone you wish along to the meeting to speak on your behalf. County Connection LINK will provide free transportation for you to and from the appeals meeting. The County Connection will also provide any necessary aids that you request at the appeals meeting, if you request them at least one week in advance.