Central Contra Costa Transit Authority
Bus Ambassador Program
Summary
What is the Bus Ambassador Program?
The Bus Ambassador Program links volunteer trainers and fixed-route trainees. In addition, the program provides ambassadors as assistants on fixed-route buses and paratransit vans, and assistance at major transfer locations.
Who can become a Bus Ambassador?
Any person over the age of 17 who is familiar with the CCCTA fixed-route bus system can be a Bus Ambassador. Volunteers with disabilities, seniors and bi-lingual transit riders are especially welcome.
Is training provided?
Yes, six hours of classroom training, hands-on training and on-bus training is required.. Training includes:
Customer Relations
Communication skills
Listening skills
CCCTA Fixed-route transit and paratransit information
Transit fares and discount information
Americans with Disabilities Act
Connecting services
What type of commitment is required?
Volunteers are asked to make a one year commitment to the program, to provide four hours per month riding the fixed-route bus either training interested riders or providing assistance to passengers on the bus and four hours per month at one the County Connection’s major transfer locations (such as a BART station or DVC) or riding the paratransit vans assisting the drivers and passengers. Ambassadors are asked to follow-up with trainees after field training and act as a general transit resource for them.
Who are the trainees?
The trainees are individuals over the age of 17 who would like to learn how to ride a regular fixed-route bus. Individuals with visual impairments and cognitive impairments require specialized training and are not considered candidates for the training program.
To download an application, click here